Privacy Policy

We take the protection of your personal data very seriously. This privacy policy explains what data we collect, how we use it and what rights you have in relation to your data.

1. Controller and contact details

The controller within the meaning of the General Data Protection Regulation (“GDPR“) is:

Logward GmbH
Rödingsmarkt 9
20459 Hamburg
privacy@logward.com
+49 40239692540

(hereinafter referred to as “we“, “us” or “our“)

Our external data protection officer is also available to you at any time as a contact person on the subject of data protection:

DP Dock DPO Services GmbH
Grüffkamp 10
24159 Kiel
Germany

2. Processing activities in detail

a) Collecting of information when visiting our website

If you visit our website for informational purposes only, without providing personal data via registration or in any other way, only the log data (so-called server log files) that your browser transmits to our server, will be processed. This includes, for example, information about your IP address, the date and time of access, the amount of data transferred, your browser type and your internet service provider. The log data is processed for statistical purposes and to improve the quality of our website, in particular the stability and security of the connection.

In this respect, the legal basis is our legitimate interest in the provision, operation and security of our website (see Art. 6 para. 1 sentence 1 lit. f GDPR). Without the processing of your personal data, it is not technically possible to provide the website. The security of the website also serves your interests.

b) Contact

If you contact us by e-mail, telephone or via our contact form, your personal data will be stored and processed by us. This regularly includes the name of your company, your first name, surname and e-mail address, your telephone number if applicable and the other information you provide.

This data is stored and processed exclusively for the purpose of responding to your enquiry and the associated technical administration. The legal basis for this data processing is the fulfilment of a contract or the implementation of pre-contractual measures (see Art. 6 para. 1 sentence 1 lit. b GDPR) as well as our legitimate interest in the appropriate processing of your enquiry (see Art. 6 para. 1 sentence 1 lit. f GDPR). The appropriate processing of your enquiry is also in your interest.

c) Appointment booking (Get in Touch, Calendly)

You can also use the “Get in Touch” function on our website to make an appointment with our experts. To book an appointment, your name, e-mail address and the other information you provide will be collected.

If you use the function to make an appointment because you are interested in concluding a contract with us or to contact us regarding an existing contractual relationship, the legal basis for the processing is the implementation of pre-contractual measures or the fulfilment of the contract (see Art. 6 para. 1 sentence 1 lit. b GDPR). Otherwise, the data processing is necessary for the purposes of our legitimate interest in processing your appointment request, arranging an appointment with you and being able to contact you (see Art. 6 para. 1 sentence 1 lit. f GDPR). Us responding to your appointment request is also in your interest.

d) Logging into your user account (log-in)

If you click on the “Log In” field, you can log in to your user account. To do this, you will be redirected to the Logward platform (app.logward.com). When you log in, we process your user data (e.g. e-mail address and password).

The processing is necessary to fulfil the contractual relationship with you regarding the use of the Logward platform (see Art. 6 para. 1 sentence 1 lit. b GDPR).

e) Registration for the newsletter

You can subscribe to a free newsletter on our website. The newsletter enables us to inform you regularly about our services and interesting offers.

Your first name, surname and e-mail address will be processed when you register and when the newsletter is sent to you. This is done on the basis of your consent to the sending of the newsletter (see Art. 6 para. 1 sentence 1 lit. a GDPR).

To register for the newsletter, we use the double opt-in procedure: After you have entered your e-mail address in the registration field and given your consent to receive our newsletter, we will send a confirmation link to the e-mail address you have provided. Only by clicking on the confirmation link will you confirm that you are the owner of the e-mail address, and your e-mail address will be added to the mailing list. If you no longer wish to receive the newsletter, please click on the unsubscribe link in the e-mail you receive or send us a corresponding message to the e-mail address specified in section 1.

Statistical analysis of the newsletter

If you consent to receiving the newsletter, we will statistically analyse your interaction with our newsletter. For the analysis, the e-mails sent contain so-called web beacons or tracking pixels, which are one-pixel image files and are stored on our website or in the web content of the e-mail. This makes it possible to determine whether a newsletter message has been opened. Tracking is used to collect technical information that also contains personal data, such as the time of access, IP address, browser type and operating system.

We use the findings to make our newsletter more user-friendly. The legal basis for carrying out statistical surveys and analyses is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.

f) E-mail notifications

If you have already used our services, we may use the contact details provided to send you e-mail notifications about similar services and offers that may be of interest to you. The legal basis for this data processing is our legitimate interest in keeping you informed about our services and our offers (see Art. 6 para. 1 sentence 1 lit. f GDPR in conjunction with section 7 para. 3 German Act against Unfair Competition (UWG)).

You can object to the processing of your personal data for the purpose of direct marketing at any time. We will then refrain from further processing your personal data for the aforementioned purposes. You can send us your objection via the e-mail address stated above in section 1. You will not incur any costs (with the exception of any transmission costs according to the basic tariffs).

3. Disclosure to third parties

We will not pass on your personal data to third parties, except in the cases mentioned in this privacy policy.

Personal data may be disclosed to third parties who act on our behalf in order to process the personal data in accordance with their original purpose, for example to fulfil the services we offer, to evaluate user behavior on our website or for technical support.

We contractually obligate third parties acting on our behalf by means of legally required agreements to use personal data only for the agreed purpose and to refrain from disclosing your personal data to other parties without authorization, unless this is required by law. If additional categories of recipients of personal data arise in the context of future data collection, we will inform you of this at the time of collecting this information.

Your personal data processed in the context of website use may be disclosed to the following service providers:

• Borlabs GmbH, Hamburger Str. 11, 22083 Hamburg, Germany
• Calendly LLC, Friedrichstraße 88, Excellent Business Centre, Berlin, 10117, Germany
• ActiveCampaign LLC, Hopfenstr. 1d, 24114 Kiel, Germany
• Google Ireland Ltd, Building Gordon House, 4 Barrow St, Dublin D04 E5W5, Ireland
• YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA

The transfer of your personal data to the above-mentioned recipients is based either on your consent, the fulfilment of our contract with you and/or our legitimate interest, as described in more detail in the respective section of the individual processing activities.

4. Transfer of personal data to third countries

In the context of the use of the service providers mentioned in section 3, it is possible that your personal data processed in the context of the use of the website may be transferred to other countries outside the European Union or the European Economic Area, in which other data protection standards may apply.

Please note that data processed in other countries is subject to foreign laws and may be accessible to local governments, courts and law enforcement and supervisory authorities upon request. However, when transferring your personal data to third countries, we will take appropriate measures to adequately secure your data. Data will only be transferred to third countries under the following conditions:

• The transfer is generally permitted because a legal authorization is fulfilled or you have consented to the data transfer.

For the transmission

• an adequacy decision by the EU Commission exists (list of third countries with an adequacy decision: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_de), or
• suitable guarantees are in place – usually through the conclusion of so-called EU standard contractual clauses. The standard contractual clauses stipulated by the EU Commission can be found at: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc/standard-contractual-clauses-international-transfers_de.

You can obtain the relevant evidence or further details by contacting us via the e-mail address in section 1.

5. Storage period

Our aim is to process your personal data only to the most limited extent possible. We will therefore only store your personal data for as long as necessary to fulfil the purpose for which it was originally collected or – if applicable – for as long as longer storage is required or justified by law.

6. Your rights

You have the following rights in relation to your personal data:

• Right to information and access to personal data relating to you;

• Right to rectification or erasure or restriction of processing of your personal data;

• Right to refuse and withdraw consent;

• Right not to be subject to a decision based solely on automated processing;

• Right to data portability;
• Right to lodge a complaint with the competent supervisory authority.

Individual right of objection

Furthermore, you have the right to object the processing of your personal data at any time:

• if we process your personal data for direct marketing purposes; or
• if we process your personal data to pursue our legitimate interests and there are grounds relating to your particular situation.

You can (i) exercise the above-mentioned rights or (ii) ask questions or (iii) lodge a complaint against the processing of your personal data by us by contacting us via the email address in section 1. The supervisory authority responsible for us is the Hamburg Commissioner for Data Protection and Freedom of Information, Ludwig-Erhard-Str. 22, 20459 Hamburg.

7. Cookies and similar tracking technologies

We use cookies to analyze access to our website and to make content and advertisements more user-friendly and personalized. Cookies are text files that are stored on your end device and are required for certain functions of this website. This happens either permanently (“Permanent Cookies“) or temporarily for the duration of a session (“Session-Cookies“). Session-Cookies are automatically deleted at the end of your visit.

Permanent Cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser. By using cookies, we can provide you with more user-friendly services that would not be possible without the setting of cookies. Cookies can be used to optimize the information and offers on our website.

We also work with other service providers who help us to improve our website or offer additional functions. Such service providers may use their own cookies. This usually requires your consent, without which such cookies will not be set, see Art. 6 para. 1 sentence 1 lit. a GDPR, section 25 TDDDG. Further information on this can be found below.

Irrespective of a consent requirement, you can set up your browser so that you are informed about the setting of cookies, allow cookies only in individual cases, restrict the acceptance of cookies to certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. Furthermore, cookies that have already been set can be deleted at any time via your web browser or other software programs. This is possible in all common web browsers. If you deactivate the setting of cookies in the web browser you are using, you may not be able to use all the functions of our website to their full extent.

You can also change your cookie settings in relation to our website at any time by clicking on the icon at the bottom left of the website displayed. With regard to the function of the individual cookies, a general distinction can be made as follows:

• Technically necessary cookies: These cookies are required for the website to function and cannot be deactivated in your systems. As a rule, these cookies are only set in response to actions you take that correspond to a service request, such as setting your privacy preferences and logging in or filling out forms. You can set your browser to block these cookies or to notify you about these cookies. If technically necessary cookies are blocked, you may not be able to use the website to their full extent. The legal basis for this processing is our legitimate interest in being able to provide you with a functional and user-friendly website (see Art. 6 para. 1 sentence 1 lit. f GDPR). As a visitor to our website, you also have an interest in the functionality of our website.
• Performance cookies: These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our website. They help us answer questions about which pages are most popular, which are least used and how visitors move around the site. If you do not allow these cookies, we will not know when you have visited our website.
• Marketing cookies: These cookies may be set by our advertising partners via our website. They may be used by these companies to build a profile of your interests and show you relevant adverts on other websites. They do not directly store personal data but are based on a unique identification of your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

a) Borlabs Cookie

Description and purpose of the processing

We use the services of Borlabs GmbH (“Borlabs“) to display the cookie banner. The Borlabs cookie stores the user preferences selected in the dialogue with the cookie banner.

Categories of personal data

This cookie stores information on consent for service groups and individual services (as displayed in the cookie banner).

Legal basis for the processing

The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our overriding legitimate interest lies in managing the user preferences and to ensure that respective cookies are only set when consent is provided.

Recipients/categories of recipients

We disclose your personal data to Borlabs.

b) Google reCaptcha

Description and purpose of processing

We use “Google reCAPTCHA” to optimise our services and to protect our website against cyberattacks. Google reCAPTCHA is a free captcha service that protects websites from spam software and misuse by non-human visitors. This service is provided by Google Ireland Ltd, Building Gordon House, 4 Barrow St, Dublin D04 E5W5, Ireland (“Google Ireland“). As part of the processing described below, personal data may also be transmitted to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Ireland and Google LLC are hereinafter jointly referred to as “Google“.

Categories of personal data

Google reCAPTCHA processes your IP address, information about your operating system, language settings and the referrer URL.

Legal basis of the processing

The legal basis for the processing of your personal data by Google reCAPTCHA is our interest in fraud prevention and protection of our website, see Art. 6 para. 1 sentence 1 lit. f GDPR.

Recipients / categories of recipients

We disclose your personal data to Google Ireland.

Third country reference of the processing of your personal data

Google processes your personal data in the USA. In this respect, reference is made to section 4 of this privacy policy.

c) YouTube

Description and purpose of processing

We have integrated YouTube videos on our website, which are stored on YouTube, a platform of YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA (“YouTube“) and can be played directly from our website. YouTube is a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

The videos are integrated in “extended data protection mode”, i.e. no data about you as a user is transferred to YouTube as long as you do not play the videos. Only when you play the respective video is processing initiated and data is transferred. If the playback of embedded YouTube videos is started, YouTube collects information about your user behavior. If you are logged in to your Google account, your data will be assigned directly to your Google account as soon as you click on a video. If you do not wish to be associated with your YouTube profile, you must log out before playing the video. Even for users who are not logged in, Google stores your data as usage profiles and analyses them.

Categories of personal data

If the playback of embedded YouTube videos is started, YouTube collects information about your user behavior.

Legal basis of the processing

The legal basis for the processing of your personal data by YouTube is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. You can withdraw your consent at any time with effect for the future by sending an e-mail to the address stated under section 1. Consent also refers to section 25 para. 1 TDDDG.

Recipients / categories of recipients

We disclose your personal data to YouTube.

Third country reference of the processing of your personal data

YouTube processes your personal data in the USA. In this respect, reference is made to section 4 of this privacy policy.

d) Google Fonts

Description and purpose of processing

We use so-called web fonts provided by Google Ireland to ensure that fonts used on this site are uniform. As part of the processing described below, personal data may also be transmitted to Google LLC. When you access our website, your browser loads the required web fonts from Google into your browser cache to display texts and fonts correctly and faster.

Categories of personal data

To do this, the browser you are using to access our website will send your IP address to Google in order to establish a connection with Google’s servers. Google will then receive the information that you have accessed our website.

Legal basis of the processing

The legal basis for the processing is Art. 6 para. 1 sentence 1 lit. f GDPR. By using Google Web Fonts, we are pursuing our legitimate interest in presenting our online services in a uniform and appealing manner.

Third country reference of the processing of your personal data

Google processes your personal data in the USA. In this respect, reference is made to section 4 of this privacy policy.

8. Changes to this privacy policy

We reserve the right to amend this privacy policy at any time. The current version is always available on our website.